Betbay Casino Privacy Policy
This Privacy Policy explains how Betbay collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We take reasonable steps to safeguard your privacy and to be clear about the information we collect, why we collect it, and how you can manage your data.
Types of data we collect
We collect different categories of information to operate accounts, process transactions and provide support. Categories include personal data, technical data and transactional data. The specific data collected depends on how you interact with our services.
Personal data
Personal data may include your name, date of birth, email address, phone number, billing and mailing address, identity documents when required for verification, and other information you provide when registering or contacting customer support.
Technical data
Technical data covers device information, IP address, browser type, operating system, device identifiers, and usage data such as pages visited, session times and error reports. This helps us maintain the site, improve performance and detect security issues.
Transactional data
Transactional data includes your deposit and withdrawal history, bet and play activity, account balances, payment method details and records of communications with our support team. We use this information to process payments, resolve disputes and detect suspicious activity.
How we use your information
We use collected information to create and manage accounts, verify identity, process deposits and withdrawals, deliver customer support, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymized data for analytics and to improve our services.
Data protection practices
We maintain technical and organisational measures to protect personal information, such as access controls, data encryption in transit and at rest where appropriate, and internal policies to limit access to authorized staff. While we strive to protect your data, no system is completely secure; please take care with your account credentials.
Cookies and tracking technologies
We and our service providers use cookies and similar technologies for session management, analytics, performance and advertising. You can manage cookie preferences through your browser settings or site controls where available. Disabling some cookies may limit site functionality.
Information sharing and third parties
We may share information with service providers who support payment processing, identity checks, analytics, hosting, and customer support. We may also disclose information when required by law or to protect legal rights. Third parties may operate in other countries; we seek to apply appropriate safeguards when data is transferred.
User rights
You have rights to access, correct and request deletion of personal information we hold, and to opt out of certain direct marketing communications. You may also object to or request restriction of processing in specific circumstances. To exercise these rights, contact us as described below.
Access, correction and deletion
To request access, correction or deletion of your data, please contact our support team at [email protected]. We will respond and work with you to address reasonable requests in line with applicable requirements.
Privacy policy updates
We may update this Privacy Policy from time to time. Any material changes will be posted on our site and, where appropriate, communicated to account holders. Please review this page periodically for the latest information.