Responsible Gambling

At Betbay we take responsible gambling seriously. We want every player to enjoy our services in a safe, controlled way, and we encourage everyone to set limits and play within their means. This page explains the principles we follow and the tools we provide so you can manage your play confidently.

Player protection principles

We believe gambling should be entertainment, not a source of harm. We promote transparent information, practical controls, and fair handling of accounts. We support measures that help players recognise risky patterns and make informed choices about their play.

Activity-control tools

We provide a set of account tools designed to help you manage time and spending. These controls are available in your account area and can be adjusted at any time to match your personal needs. If you need assistance setting them up, our support team can walk you through the options.

Deposit limits

You can set deposit limits to control how much you add to your account over a chosen period. Limits can typically be set for daily, weekly or monthly intervals and adjusted through your account settings. Setting a limit is a simple way to stay on budget.

Loss limits

Loss limits let you cap the amount you’re willing to lose over a selected timeframe. These limits help prevent accidental overspending and give you clearer control over bankroll management.

Time limits and breaks

Time limits and voluntary breaks allow you to reduce session length or take a temporary pause from play. Short breaks can be a helpful way to step back and reassess your activity without closing your account entirely.

Self-exclusion

If you feel you need a more permanent pause, self-exclusion lets you close access to your account for a set period. During self-exclusion we will restrict access to gaming features and will not send promotional materials. You can discuss options with our support team if you are considering this step.

Recognizing signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, neglecting obligations, spending beyond your means, or gaming longer than intended. These are common warning signs that it may be time to use our controls or seek extra help.

Tips for staying in control

Set realistic limits before you start, stick to a budget, avoid gambling when stressed or tired, and take regular breaks. Use the account tools available to you and review your activity history frequently to monitor spend and session length.

Professional help and support

If you need more help, consider contacting local support services or a healthcare professional for confidential advice. If you prefer, reach out to our support team through the help centre in your account for guidance on tools, self-exclusion, or next steps. We are committed to supporting safe play and helping players find the right resources.