User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Betbay’s online casino and sportsbook services. They set out the relationship between us and our users, and explain responsibilities, account requirements, payment handling, promotions and how we manage disputes. By accessing or using the platform you accept these terms and any specific rules published on the site for particular services or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to use your account. You must notify us immediately if you suspect unauthorised access. We may require identity verification, proof of address or additional documentation at any time before paying out funds or allowing certain transactions. We reserve the right to restrict, suspend or close accounts where there is reasonable suspicion of fraud, bonus abuse, multiple accounts or other breaches of these terms.
Eligibility requirements
Use of the platform is limited to persons who are legally permitted to gamble in their place of residence. You must meet any minimum age or other eligibility criteria required by applicable law. We do not list restricted territories here; eligibility is assessed at registration and may be checked again during account reviews. Creating more than one account is not permitted unless expressly authorised.
Acceptable platform use
The platform is to be used for lawful personal betting and gaming only. Prohibited activities include, but are not limited to, collusion, use of automated tools or bots, chargeback abuse, money laundering, facilitating fraud or any attempt to manipulate game outcomes. Engaging in prohibited activity may result in account closure, cancellation of bets, forfeiture of balances and notification to relevant authorities where applicable.
General bonus and promotion rules
Promotions are offered from time to time and each promotion carries its own terms and conditions. Promotional pages, vouchers and bonus offers will state eligibility, wagering or playthrough requirements, maximum bet limits while a bonus is active, game contribution percentages and any expiry or withdrawal restrictions. We will enforce promotion terms and may withhold, revoke or reclaim bonuses and associated winnings if we suspect abuse or misrepresentation.
Deposits and withdrawals
Payment methods, minimums, maximums, fees and processing times available to you are shown in your account cashier. All deposits must originate from an account or payment method in your name. Withdrawals are subject to verification checks and may be delayed while we carry out identity, source-of-funds or security reviews. We may require additional documentation before releasing funds. Any limits or holdbacks related to bonuses will be specified where applicable.
Dispute resolution
If you have a complaint or dispute please contact support via the site help centre or [email protected]. We will review the matter and respond using our internal complaints procedure. We keep records of transactions and communications which we may use when investigating disputes. If you remain dissatisfied after our review we will explain available next steps in line with our published complaints process.
Updates to terms and conditions
We may amend these terms from time to time. Changes will be posted on the site and, where reasonable, notified to you via your account or email. Continued use after changes are published indicates acceptance of the updated terms. It is your responsibility to review the terms periodically to remain informed of any updates.